rh777 Privacy Policy

1Information You Provide Directly

When you register an account on rh777 or interact with our customer support team, you provide us with personal information that we collect and store. This includes:

• Full name and date of birth (required for age verification and account registration).
• Mobile phone number and email address (used for account communication, verification and support).
• Residential address (collected for identity verification as part of KYC procedures).
• Copies of identity documents such as a national identity card or passport when provided for KYC verification.

2Payment and Transaction Information

When you make deposits or request withdrawals on rh777, we collect information related to those transactions, including:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and the mobile number or masked card number associated with the payment method.
• Transaction amounts, dates, reference numbers and the status of each transaction (pending, completed, failed).
• Account balance history, bonus credits and wagering activity records retained for audit and fraud prevention purposes.

3Technical and Usage Data

When you access the rh777 Platform through any device or browser, we automatically collect certain technical data. This data helps us maintain platform security, diagnose technical issues and understand how players use the service:

• IP address and approximate geographic location (country and city level) derived from your IP address.
• Device type, operating system version, browser type and version, and screen resolution.
• Session duration, pages and features visited within the Platform, game sessions played, and clickstream data showing the sequence of actions taken during a visit.

4Primary Purposes

rh777 uses the personal data we collect only for legitimate purposes directly connected to the operation of the Platform and the delivery of services to you. The primary purposes for which we process your personal data are:

• To create and manage your rh777 account, verify your identity and age, and provide you with access to the Platform's games and services.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate financial records.
• To detect and prevent fraud, money laundering, bonus abuse, multi-accounting and other prohibited conduct as defined in the rh777 Terms and Conditions.
• To communicate with you about your account, including transaction confirmations, security alerts, support responses and updates to these policies.
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from government authorities or law enforcement agencies.

5Responsible Gaming Monitoring

rh777 uses your account activity data — including session frequency, session duration, deposit patterns, loss amounts and self-exclusion history — to identify players who may be at risk of problem gambling. This monitoring is carried out in the interest of player welfare and is part of our responsible gaming commitment. Where our systems identify potential indicators of problem gambling, rh777 may proactively make responsible gaming resources available to that player or, in serious cases, may temporarily restrict access to the account pending review.

6When We Share Your Data

rh777 shares personal data with third parties only in the following limited and specific circumstances:

• Payment processors — We share transaction data with payment service providers (including mobile financial service operators such as bKash and Nagad) strictly to the extent necessary to process your deposits and withdrawals.
• Game providers — We share session identifiers and game-result data with licensed game providers (such as Pragmatic Play and Evolution Gaming) for the purpose of delivering game content and maintaining fair play records.
• Identity verification services — We may share identification documents with third-party KYC verification service providers for the sole purpose of confirming your identity as required under our responsible gaming and anti-fraud policies.
• Legal and regulatory authorities — We will disclose personal data to law enforcement, regulatory bodies or other governmental authorities when required by applicable law, court order, or where we determine that disclosure is necessary to protect the rights, property or safety of rh777, our players or the public.

7No Sale of Personal Data

rh777 does not and will never sell, rent or trade your personal data to any third party for that party's own marketing or commercial purposes. Any arrangement with a third-party service provider requires that provider to process your data only for the specific purpose for which it was shared and to maintain appropriate security measures to protect it. rh777 remains responsible for ensuring that third parties who receive your data handle it in accordance with the standards described in this Policy.

8How Payment Data Is Handled

rh777 handles payment data with a high degree of care. When you make a deposit via bKash, Nagad, Rocket or Upay, rh777 records the mobile number associated with that payment method and the transaction reference number for reconciliation and customer support purposes. rh777 does not store full card numbers, CVV codes or mobile banking PINs. Card payment data is handled directly by PCI-DSS compliant payment gateways and is not stored on rh777 servers. All financial data is encrypted in storage and in transit. Payment data is retained for a minimum of 5 years in line with standard financial record-keeping requirements.

9Financial Records and Anti-Money Laundering

rh777 maintains detailed financial records of all deposits, withdrawals and gameplay transactions as required by our anti-money laundering (AML) compliance obligations. These records may be provided to relevant financial crime authorities if required by applicable law. Large or unusual transactions may be subject to enhanced due diligence, which may involve requesting additional documentation from you before the transaction is processed or the relevant funds are released. By using the rh777 Platform, you consent to rh777 conducting such due diligence checks where we consider them necessary or where we are legally required to do so.

10Types of Cookies We Use

rh777 uses cookies and similar tracking technologies to operate the Platform, remember your preferences and understand how players use the site. We use the following categories of cookies:

• Essential cookies — These are required for the Platform to function. They enable login sessions, remember your cart contents and manage security tokens. You cannot opt out of essential cookies without disabling your use of the Platform entirely.
• Analytics cookies — These help us understand how players navigate the Platform, which pages are most visited and how long sessions last on average. This data is aggregated and anonymised and does not identify individual players.
• Preference cookies — These remember your language and display preferences so that you do not need to reset them each time you visit. They are not used to track you across other websites.

11Managing Your Cookie Preferences

You may control which non-essential cookies rh777 sets on your device by adjusting your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or security settings menus. Please note that disabling certain cookies may affect the functionality of the rh777 Platform — for example, disabling session cookies will prevent you from staying logged in. rh777 does not use third-party advertising cookies or cross-site tracking pixels.

12Retention Periods

rh777 applies the following general data retention periods: active account data is retained for the duration of your account plus 7 years following account closure; financial transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years from the date of the transaction; KYC documents are retained for 5 years from the date of verification or account closure, whichever is later; customer support correspondence is retained for 3 years from the date of the last interaction; and technical log data (IP logs, session logs) is retained for 12 months and then anonymised or deleted.

13Deletion Requests

You may request the deletion of your personal data by contacting our customer support team. rh777 will fulfil deletion requests subject to any overriding legal obligation to retain specific data. Where data cannot be deleted immediately due to a legal retention requirement, rh777 will restrict the processing of that data to the minimum necessary to fulfil the legal obligation and will delete it as soon as the retention period expires. rh777 will acknowledge your deletion request within 72 hours and will provide a final response within 30 days.

14Rights You Hold as a Player

rh777 respects your rights with respect to your personal data. As a player, you have the following rights, which you may exercise by contacting our customer support team:

• Right of access — You may request a copy of the personal data rh777 holds about you. We will provide this within 30 days of a verified request.
• Right of rectification — If you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right of erasure — Subject to legal retention obligations, you may request that rh777 delete the personal data we hold about you.
• Right to restrict processing — You may request that rh777 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing.
• Right to data portability — You may request that rh777 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

15How to Exercise Your Rights

To exercise any of the rights described above, please contact the rh777 customer support team via live chat inside the Platform or by email at the address shown in the rh777 footer. For security purposes, rh777 will verify your identity before acting on any data rights request. We will acknowledge your request within 72 hours and aim to fulfil it within 30 days. In some cases, where requests are complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

16Technical Safeguards

rh777 implements industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include: SSL/TLS encryption for all data in transit between your device and rh777 servers; AES-256 encryption for sensitive data stored in our databases; firewalls, intrusion detection systems and regular security audits; role-based access controls limiting which rh777 staff members can access personal data; and secure, access-controlled data centres for physical infrastructure. No security system is entirely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rh777 will notify affected players without undue delay.

17Your Responsibility for Account Security

While rh777 takes all reasonable steps to protect your personal data at the platform level, you also play an important role in keeping your account secure. You should use a strong, unique password for your rh777 account that you do not use for any other service. You should never share your login credentials with any third party. You should log out of your rh777 account when using a shared or public device. If you suspect that your account has been accessed without your authorisation, you should contact rh777 customer support immediately and change your password. rh777 is not liable for losses resulting from unauthorised access to your account where such access resulted from your own failure to maintain adequate security practices.

18No Data Collection from Minors

rh777 is strictly an adults-only platform and does not knowingly collect personal data from any person under the age of 21. Age verification procedures are in place to prevent minors from registering accounts on rh777. If rh777 discovers that personal data has been collected from a person under 21 without appropriate age verification having been conducted, rh777 will immediately close the relevant account, delete the personal data collected from that person (subject to any legal retention obligations), and return any deposits made, excluding any winnings. If you believe that a minor has registered an account on rh777, please contact our customer support team immediately so that we can investigate and take appropriate action.

19Updates to This Privacy Policy

rh777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the revision date displayed at the top of this page. Where changes are significant, we may also notify registered players via email or in-platform notification. Your continued use of the rh777 Platform following the posting of a revised Privacy Policy constitutes your acceptance of that revised Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.

20Contacting rh777 About Privacy

If you have any questions, concerns or complaints about this Privacy Policy or about how rh777 handles your personal data, please contact our customer support team via live chat inside the rh777 Platform (available 24 hours a day, 7 days a week) or by email at the address displayed in the rh777 footer. Our support team will acknowledge privacy-related enquiries within 72 hours and aims to provide a substantive response within 14 days. For formal data rights requests (access, rectification, erasure, portability), please clearly state the nature of your request in your first message so that it can be directed to the appropriate team without delay.